RETURNS & REFUNDS POLICY
HydroLuxe systems are water filtration and ionisation devices intended for general household use.
HydroLuxe complies with Australian Consumer Law.
Change of Mind
Once installed or used, systems are not eligible for return or refund for change of mind or preference.
Faults & Remedies
Remedies are available only where a system has a verified technical or manufacturing fault as defined under Australian Consumer Law.
Where a qualifying fault is confirmed, HydroLuxe will, at its discretion, repair the system, replace faulty components, or replace the unit.
Exclusions
Issues unrelated to the technical performance of the system are not covered.
HydroLuxe systems are not medical devices and no health outcomes are guaranteed.
Inspection
All claims require technical inspection.
No remedy will be provided unless a qualifying fault is identified.
Acceptance
Installation or use constitutes acceptance of the system as fit for purpose unless a verified fault exists.
Claims Process
All claims must be submitted in writing and will be reviewed in accordance with this policy and Australian Consumer Law.