Last Updated: January 15, 2025
Introduction
At HydroLuxe, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with our services.
This policy applies to all HydroLuxe water ionization systems, accessories, and related services. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name, email address, phone number, and postal address
- Payment information (processed securely through our payment providers)
- Health and wellness preferences for product recommendations
- Communication preferences and marketing consent
Technical Information
- IP address, browser type, and device information
- Website usage data and analytics
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- • Process and fulfill your orders
- • Provide customer support and technical assistance
- • Send important product updates and safety information
- • Manage warranty claims and repairs
Communication
- • Send wellness tips and water health education
- • Notify you about new products and services
- • Provide personalised health consultations
- • Send marketing communications (with your consent)
Improvement
- • Analyse website usage and user behavior
- • Improve our products and services
- • Develop new features and functionality
- • Conduct research and development
Legal Compliance
- • Comply with applicable laws and regulations
- • Prevent fraud and protect security
- • Respond to legal requests and investigations
- • Enforce our terms and conditions
How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
Trusted partners who assist with shipping, payment processing, customer support, and marketing (under strict confidentiality agreements)
Legal Requirements
When required by law, regulation, or legal process, or to protect our rights and safety
Business Transfers
In the event of a merger, acquisition, or sale of assets (with prior notice to you)
Data Security
We implement industry-standard security measures to protect your personal information, including:
Your Rights and Choices
You have the following rights regarding your personal information:
Access
Request a copy of your personal data we hold
Update
Correct or update your personal information
Delete
Request deletion of your personal data
Opt-out
Unsubscribe from marketing communications
Portability
Receive your data in a portable format
Limit
Restrict how we process your information
Cookies and Tracking
We use cookies and similar technologies to enhance your website experience, analyse usage, and provide personalised content. You can control cookie settings through your browser preferences.
Types of Cookies We Use:
International Data Transfers
As a global wellness company, we may transfer your information to countries outside Australia for processing and storage. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including GDPR and Australian Privacy Principles.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, including:
- Account information: Until you request deletion or account closure
- Transaction records: 7 years for tax and legal compliance
- Marketing data: Until you unsubscribe or withdraw consent
- Support communications: 3 years for quality assurance
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Privacy Officer
Email: hello@hydroluxe.online
Response time: Within 30 days
Mailing Address
HydroLuxe Privacy Department
Australia
(Full address available upon request)
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a direct notification. Your continued use of our services after any changes indicates your acceptance of the updated policy.